Reverse Logistics Solutions
We receive your returns, inspect each item, repackage or relabel it and put sellable stock back into inventory, so returns stop being a loss.
- No order minimums
- No long-term contracts
- 99.8% order accuracy
Make returns work for you
Reverse logistics is moving a product back from the customer: receiving, checking, deciding and either reselling or disposing of it. Done well, a return becomes sellable stock again instead of a write-off.
Repackaging and relabeling
A torn box should not turn a perfect product into a loss. We replace damaged packaging and apply fresh warehouse tags or marketplace labels so it can sell again.
Product inspection
We check for scratches, test functions, count accessories and look for signs of use. Surfaces are cleaned and missing manuals replaced, so a good item is not lost to a dusty lid.
Restocking or disposal
Items that pass go straight back to stock. Items that are broken or not worth repairing are recycled or disposed of, and you see the decision for each.
Reverse logistics services for ecommerce brands
As a reverse logistics provider and 3PL, we handle returns in the same warehouse that stores and ships your orders.
Ecommerce returns management
We accept returns on your behalf and log each item into your system with full tracking.
Inventory recovery and restocking
Sellable items return to active inventory fast, and value-recovery networks and liquidation marketplaces take the rest.
Reverse logistics 3PL support
Returns handled in the same warehouse that stores and ships your orders, so there is one system and one team.
Your reverse logistics process, simplified
Four steps from the customer's doorstep back to your shelf.
Customer sends it back
We inspect
We decide together
Back in action
RMA tracking: how every return is identified
Every return is tied to the original order, so nothing gets lost between the customer and your shelf.
Authorization
Each return starts with an RMA that identifies the item, the order and the reason.
Logging
We log the RMA when the package arrives, with condition notes and photos.
Decision and update
The result, the decision and the stock update are tied to the same RMA.
RMA or RGA? The terms are often used interchangeably. Some businesses use RGA (returned goods authorization) for B2B or warranty returns. We log either against the original order.
Service levels you can plan around
What happens to a returned item
Each item is sorted by condition, then follows the rule you set.
| Condition | Typical outcome |
|---|---|
| Like new, original packaging | Restock to sellable inventory |
| Good, packaging damaged | Repackage or relabel, then restock |
| Minor defect or missing accessory | Repair or replace parts per your rules, then restock or resell as open-box |
| Not resellable | Liquidate through a value-recovery channel, recycle or dispose |
| Defective from the factory | Returned to the manufacturer for credit, or a carrier claim where it applies |
| Resellable with a cosmetic flaw | Sold as open-box or in a discounted bundle through your channels |
Returns processing pricing
Starting rates. Return volume and inspection depth set the final price.
| Service | Price | What is included |
|---|---|---|
| Receive and RMA log, per return | from $2.50 | Scan, log and receive |
| Standard inspection, per item | included | Condition, function, accessories |
| Repackage and relabel, per item | from $1.00 | New packaging, fresh labels |
| Restock | included | Stock updated in real time |
| Disposal or recycling, per item | from $0.30 | Per your rules |
| Storage of returns pending decision | from $20 / pallet | Per pallet per month |
Final rates depend on volume, SKU profile and prep needs.
Get my exact quoteReverse logistics company for growing ecommerce brands
Receive. Recover. Reuse. A reverse logistics provider should protect your margin and keep your customers.
Returns processing for Amazon and ecommerce sellers
Amazon and store returns handled in one place, with one report.
Protect margins
Every item that returns to stock is revenue you do not write off.
Enhance customer loyalty
A fast, clear returns process means refunds and exchanges are not delayed.
Returns management services for ecommerce brands
Ecommerce returns processing and disposition
Every return inspected and routed by your rules, with a log for each order.
B2C reverse logistics for DTC brands
Returns from your own store handled in the same warehouse that fulfills your orders.
3PL reverse logistics support for Amazon sellers
Amazon removal orders, pull-backs and damaged-inventory audits. Learn about our Amazon FBA prep.
Returns in-house or with EcomAutoPrep
Returns that pile up next to outbound orders slow both down. Here is how handling them separately changes things.
| In-house | With EcomAutoPrep | |
|---|---|---|
| Speed to restock | Returns wait until someone has time | Received and inspected on arrival, so sellable stock goes back faster |
| Consistency | Different people judge condition differently | Every item checked against your manual and rules |
| Space and staff | A corner of your space and an employee's hours | No space to rent and no one to hire |
| Visibility | A spreadsheet at best | Each return logged, photographed and tracked in your system |
Turn your returns pile into sellable stock
Tell us your monthly return volume and what you sell. We reply with a process and a quote.
Inside our Coral Springs warehouse
A look at where your inventory is received, prepped and shipped.
What brands say about working with us
Returns used to pile up at my door. Now they come back as sellable stock within days.
The inspection photos made disputes with carriers much easier.
Amazon removal orders come in and get processed without me.
How a brand turned returns into restocked inventory
A consumer electronics brand wrote off most returns. We inspected each one against its manual and restocked what passed.
Read the full case studyReverse logistics: frequently asked questions
What is reverse logistics in ecommerce?
Reverse logistics is moving products from the customer back to the seller: receiving, inspecting, deciding what to do with each item, and restocking or disposing of it.
What happens to returned products after inspection?
Each item is routed by your rules: restock, repackage, repair, liquidate, recycle or dispose.
Can returned items be restocked or resold?
Yes, if they pass inspection. Items in good condition go back to inventory. Others are repackaged, repaired or moved through value-recovery channels.
Does reverse logistics cover Amazon returns?
Yes. We handle Amazon removal orders, pull-backs and damaged-inventory audits.
How is returns management different from reverse logistics?
Returns management is the day-to-day process of handling each return. Reverse logistics is the wider flow, including inspection, disposition and recovering value.
What is the difference between RMA and RGA?
They are often used interchangeably. Some businesses use RGA for B2B or warranty returns. Either way, the number ties the return to the original order.
How much does it cost?
It depends on return volume and handling needed per item, such as inspection, repackaging or testing. Send your volume and we reply with a quote.
Do you have minimums or contracts?
No order minimums and no long-term contracts.
Last updated: Oct 29, 2026. Reviewed by the EcomAutoPrep operations team.
Explore our other fulfillment services
Returns work best alongside the rest of your fulfillment, in one warehouse and one system.
Amazon FBA Prep
Labeling, bagging and carton prep to Amazon rules.
DTC Fulfillment
Store orders picked, packed and shipped to your customers.
Kitting & Fulfillment
Kits, bundles and gift sets assembled to your spec.
Subscription Boxes
Recurring box runs, shipped on schedule.
Sea Freight & Customs
Containers from the port to our warehouse.
Selling on eBay? See eBay fulfillment services
Get a returns management quote
Tell us your monthly return volume and what you sell. We reply with a process and a quote.